Terms & conditions of service 
The full terms and conditions for Natalie's Creative Cakes are detailed below. By paying a deposit, you're accepting these terms and understand they will be applied to your order.

Payments
All cakes are priced on your exact design and size of your cake, as detailed in you confirmation email. Prices are based on the highest standard of unique skilled work and the top quality fresh ingredients used.

Quotes
Following your enquiry, your quote will remain valid for 2 months, or once a deposit has been paid to secure your booking.

Deposits
Once you have been quoted, too book and secure your order, a 50% non-refundable deposit is required. The outstanding balance is due the week before your collection date. No cake will be released until the outstanding balance is paid in full. Deposits can be paid via Bank Transfer. Once received, you will receive a confirmation email. Please be aware that once a deposit has been paid, no further changes can be made to the details agreed upon in the final confirmation email. Any minor amendments required  and made up to two weeks prior to collection are discretionary.

Cancellations
If cancellation of the event takes place, I reserve the right to retain your 50% deposit. Cancellation must be made in writing, (via email) to Natalie's Creative Cakes, and will only be deemed to take effect from the date your email is received. I reserve the right to cancel the booking in very unusual circumstances which fall beyond our control, (e.g. ill health) during which we will refund any money taken.

Collection & Transportation of your Cake

Cakes must be collected from our premises. I cannot be held liable for any damage that is rendered to the cake at the venue after it has left the premises. Therefore, I ask that you check your cake before you leave. Please ensure the table, stand etc. where the cake will be placed is stable as I cannot be held responsible for any accidents or breakages.

As cakes are very delicate and fragile, I recommend if transporting by car, that the cake should be placed on a flat surface, to prevent the cake sliding off its board. NEVER put a cake on a seat as this can be extremely unsafe and result in the cake sliding off onto the floor, if you needed to brake suddenly. The front passenger footwell or a flat car boot is the safest place, or if you're travelling with a passenger, on their knee. 


Orders
It is your responsibility to read and check your quote thoroughly, and add any amendments to be made by email. This includes all spellings or wording to be included on the cake as I cannot be held responsible for a misspelling that has not been picked up when a confirmation that all details are correct has been given. Each and every cake is made individually by hand and I like to ensure every cake is one of a kind and unique, therefore if you have an exact design in mind, please be aware that slight changes might be made to ensure it does not exactly copy any other cake maker's work.

Allergies and Special Diets
Please be aware that your cake may not include Gluten/ Dairy /Alcohol/ Nuts etc., but they are still used on premises and they still may contain traces of such ingredients.


Storage
Cakes must NOT be refrigerated. This will accelerate the staling of the flour and effect the icing condition, and will alter the taste. Keep in a dry cool room is the cake box and eat within 6 days.

Damages
Please remember cakes and their decorations are very delicate and fragile. I cannot accept any responsibility for any damage that is done after it has left my possession.

Non-Edible Items

Most cakes include and contain small inedible items. It is your responsibility to remove these prior to cutting and serving your cake. These items include, support dowels, ribbons, wires, flower picks plus more. You will be notified of each inedible items on your cake on collection.