FAQs

Below you will find a list of the most commonly asked questions regarding cakes. If there is anything that you still need to know, please do not hesitate to get in touch.

What flavour will my cake be and what fillings are used?
Choices include the following:

  • Moist Vanilla Madeira filled with Madagascan vanilla bean buttercream and jam (please request if no jam is preferred) and infused with a vanilla syrup between the layers
  • Luscious Lemon filled with lemon curd & lemon zest buttercream and infused with a lemon zest and lemon syrup that is soaked between the layers
  • Luscious Orange filled with orange curd, marmalade & orange zest buttercream and an orange syrup that is soaked between the layers
  • Belgian Chocolate rich and moist and filled with Belgian chocolate buttercream
  • Almond filled with raspberry jam & almond buttercream and layered with an almond syrup that is soaked between the layers
  • Rich Coffee filled with rich coffee buttercream and layered with a coffee syrup that is soaked between the layers

All cakes are coated in rich dark or white chocolate ganache before being covered in fondant icing.

Gluten free and dairy free cakes are also available, subject to the information below,  so please enquire should you have a specific dietary requirements. However, please be aware that that my kitchen is not a certified allergy free workspace . All recipes will contain dairy products, egg and gluten and the client assumes responsibility for advising guests of this fact. Products may also contain traces of nuts.  Hence whilst every care is taken to ensure ingredients are free of the above where requested, cross contamination cannot be guaranteed and must be considered when making the enquiry.

How much notice do I need to give for an order?
Generally speaking, the more notice the better! Ideally, at least a month to six weeks to avoid disappointment but there is sometimes room for a last minute order, so it is always worth emailing just in case. Availability is dependent on the number of orders being processed at that time and occasionally there may not be resources to meet demand. A 50% non refundable deposit is required at time of order to secure your booking. Balance payment is required a week before your cake is due. Cancellation with less than 8 days notice requires payment in full. Note that your cake is not ‘booked in’ without full confirmation of details and clearance of your deposit, hence dates cannot be ‘saved’ prior to this happening. Please refer to ‘Terms and Conditions’ for full details and covid guidelines.

How do I order my cake?

I pride myself on being professional, friendly and hardworking which means that I also need to have efficient systems in place to support both my business and my clients. This allows me to complete all my orders to my own very high standards and under pressurised time lines. My preferred method of communication is either via email or contact from on my website. Unfortunately, I am unable to take orders or enquiries via social media platforms, text messages or whatsap, as these are not classed as formal communication to do with your order.  I need to ensure that I keep all communication for an order in one place as this helps me to stay organised and clients have the confidence that their messages are read in a timely manner. Any communication not made via email cannot be guaranteed to be read and acted upon.

Please note that I aim to respond to all enquiries within 48 hours, often clients find my messages in their junk folder, so please do always check if you are waiting to hear.

How long will my cake last and how should I store it?
All full size fondant covered cakes keep up to 5 days after delivery as long as wrapped and stored properly (All cakes should should be left in their box until required). It is recommended that once the cake is cut any left overs be wrapped securely in foil to keep the cake fresh. Serviettes and tissue absorb moisture from a cake and can cause it to dry out so are not recommended. If handing out cake slices after a party, always wrap in foil.

As a general guide, cupcakes should be eaten as soon as you can, preferably within 1 to 2 days to maximise freshness. All cakes, cupcake bouquets, cupcakes and buttercream cakes should be stored in a cool, dry place out of direct sunlight and must not be refrigerated. Cakes must be kept flat at all times.

Please note that buttercream colouring may stain and care should be taken whilst handling or consuming.

How do I get my cake?
Cakes are collected personally on a date specified in advance. They come boxed, ready for collection and transport. Cakes are at their happiest travelling in the boot of a car as this provides a flat surface. The passenger seat in your car is not a good place as it slopes…and if you hit the breaks suddenly, the cake will fly off! If collection is not possible, a courier service is available for larger orders so please enquire at time of order so that this can be accommodated. alternatively, clients often order an Uber for pick up at a mutually convenient time. Advice on transport must be followed as please note that once a cake has left the premises, the responsibility of the cake and safe transport transfers to the customer. I cannot be held responsible for any damage that occurs once the cake has left my premises.

How many will my cake serve?
Round and square cakes are made according to approximate serving quantities as seen below, and the same guide can be used for calculating servings for tiered cakes. For 3D cakes exact dimensions are not offered as each cake is individually hand crafted in freehand, however cakes look big and carry a great impact. These can vary in size depending on design and some may be offered in different sizes – please always enquire.

As a general guide:

5″ Round/ Square 8/ 12

6″ Round/ Square 12/ 17

7″ Round/ Square 17/ 24

8″ Round/ Square 24/ 28

9″ Round/ Square 28/35

10″ Round/ Square 35/47

11″ Round/ Square 47/57

12″ Round/ Square 57/68

13″ Round/ Square 68/ 75

14″ Round/ Square 75/ 85

What style of cake can I have?
There are no limits to your imagination and the aim is always to produce the cake of your dreams. The galleries are here to inspire you and give an idea of my style but please do not hesitate to get in touch to discuss anything that you may not see here or any ideas that you have in mind. I love to create new bespoke cakes tailored to your individual needs. Alternatively, if you see something in a book or magazine that you love, I would be happy to base a cake on that.

I like a cake on your website but would like a variation. Is that possible?
No problem at all. I can base a design on any of the existing range and then alter it to your specific desires. In particular, all cupcakes can be tailored to suit your colour and decoration preference. The photographs are for inspiration, but please feel free to be as creative as possible.

How will my cakes/ cupcakes be presented?
All cakes come boxed. Cupcakes can be individually wrapped, or put in special cupcake boxes that ensure safe travel and freshness. Please ask us and packaging will be tailored to suit your needs.

Do you make any other types of cake?
The range also includes fantastic brownies , cupcake bouquets and gifts, all of which can be presented in bags and cellophane wrapped or put in baskets. Ideal for gifts!

Can I use or reproduce any images from your website?

All content and images within the website are subject to copyright and owned by Natalie’s Creative Cakes and consequently cannot be used or reproduced by other parties without explicit consent first.